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Member Registration
Q: How can I register to be a Lisboa Rewards member?
A: Any individual above 21 years of age with valid government-issued photo identification document/travel documents accepted by SJM can apply at Lisboa Rewards Counter located in the casino.
Q: Do I have to pay for joining Lisboa Rewards?
A: No, its free to join.
Q: What can I do with my membership?
A: Member is entitled to:
Q: Can I choose my membership number?
A: No. Membership number is system generated in sequence.
Account Management and Use of Card
Q: Can I transfer my card for another person’s use?
A: No, membership card can only be used by the member himself/herself.
Q: What happens if I lost my membership card?
A: Member can replace a new card by presenting his/her government-issued photo identification document/travel documents (refer to Point 1 above) in person at Lisboa Rewards Counter for replacement.
Q: Do I have to pay for lost membership card?
A: First 3 times of card replacement every year is free of charge. Member will be charged for any subsequent replacement.
Q: Can I still use my previous membership card after new card replacement?
A: No. Once a card is replaced, the previous card(s) will be deactivated and no longer in use for all member transactions.
Q: Why do I need a PIN for my Lisboa Rewards Account?
A: PIN is required to undertake the following:
Q: Can I share my PIN with another person for any membership transactions?
A: No. PIN is confidential to the member and is one form of member verification for all membership transactions. It is the responsibility of the member for keeping the PIN secure as he/she is responsible for all transactions on his/her account when PIN is used.
Q: Where can I reset my PIN if I have forgotten?
A: Member shall present valid government-issued photo identification document/travel documents (refer to Point 1 above) at Lisboa Rewards Counter in person for PIN reset.
Q: Where can I change my personal information (e.g mobile, PIN etc.,)?
A: Member can approach Lisboa Rewards Counter by presenting his/her ID/Passport for change of personal information including Mobile No., PIN, Email etc.,
Awarding of Tier Points/Reward Points
Q: How can I earn Tier Points?
A: Tier Points can be earned from wagering by cash at Table or Electronic Gaming machines (Slot/ETG/LT) in the gaming area by presenting membership card at the Table or insert into Electronic Gaming machines
Q: What can I do with my Tier Points?
A: Tier Points are used to:
Q: How can I qualify for card tier upgrade?
A: Earn sufficient tier points required for a particular card tier within rolling period of 180 days
Q: Will my account or card expire?
A: Membership account will not be expired. However card tier will expire if member does not earn sufficient tier points required for a particular card tier within rolling period of 180 days.
Q: How can I earn Reward Points?
A: Rewards Points are awarded to member determined by Tier Points earned and card tier multiplier. Refer to the following table for reference.
Q: What is the validity of my Reward Points?
A: 365 days as it’s earned. Consumed on first-in-first-out basis.
Q: Where can I check my Tier Points/Reward Points?
A: At Lisboa Rewards counter in person. Lisboa Rewards Website, Grand Lisboa Palace App, Marketing Information Kiosk which require PIN to access.
Use of Reward Points
Q: What can I redeem with my Reward Points?
A: Member can redeem Reward Points for the following:
Promotional chips, E-Bonus, Rooms, Merchandise, Ferry Ticket, Self-Parking, Valet Parking, Limousine and directly at Lisboa Rewards Participating Outlets to settle the bill (including Dining, Rooms and incidentals, Spa and Salon and GLP Gift shop expenses)
Q: Can I use tier discount if I want to settle my bill using Reward Points?
A: No. Reward Points cannot be used in conjunction with any other discounts, offers and promotions to settle the bill.
Q: Can I use my Reward Points to pay for service charge and government tax on my bill?
A: Yes. Reward Points can be used to pay for service charge and government tax on the bill.
Q: Can I use my Reward Points to pay for tips?
A: No. Reward Points cannot be used to pay for tips
Q: Can I turn my Reward Points to cash?
A: Reward Points are not redeemable or turned into cash.
Q: Can I void the transaction after I redeem with my Reward Points?
A: No.
Q: Can I transfer my Reward Points for another person?
A: No. Rewards Points is non-transferable and can only be used by the member himself/herself.
Card Tier Benefits
Q: How can I enjoy card tier discount?
A: Any total bill settlement at participating outlets by cash or credit card. Refer to Lisboa Rewards benefits chart for details.
Q: What do I need to enjoy card tier discount?
A: Member need to present his/her membership card or Grand Lisboa Palace App (depending on outlets)
Grand Lisboa Palace App
Q: How can I download the App?
A: Directly on Apple App Store/Google Play Store (other than China for both Apple App and Google Play store). You may also find the App code from the following channels:
Lisboa Rewards Website, On-property signage and collaterals.
Q: Do I need PIN to access the App?
A: Grand Lisboa Palace APP is open to public, while PIN access will only be required when logging in to check member’s exclusive information.
Q: What I can do with the App?
A: The APP include property information, promotions, happenings, exclusive offers and other useful property and Macau information.
Q: What is the most important function of the App?
A: Member room booking capability: members can check room availability, room offer and potentially free room night right at their fingertips. Also, there will be alert systems to keep member updated on the most exciting offers.
Lisboa Rewards Website www.lisboarewardsmacau.com
Q: Do I need PIN to access the Lisboa Rewards website?
A: Yes, a PIN is required.
Q: What are the functions on the Lisboa Rewards website?
A: Member profile status, current promotions, exclusive offers, redemption catalog, Lisboa Rewards Participating Outlets and other information relating to Lisboa Rewards Program.
Q: What happens if I forget my PIN for login?
A: Member shall present valid government-issued photo identification document/travel document at Lisboa Rewards Counter in person for PIN reset.
